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CUSTOMER SERVICE SURVEY

Find your home

WE VALUE YOUR FEEDBACK

Download the file here or complete the form below!

We would like to invite you to provide us some comments and suggestions regarding our services. We take this feedback very seriously in updating our policies and procedures to ensure that we can deliver the best possible overall service.

You are more than welcome to complete and return your survey anonymously if this is your preference. However, if you have outlined specific issues below that require our response, please bear this in mind when deciding whether to provide your personal details or not.

    Have your requests been attended to in a timely manner?

    YesNo

    Are there any current issues that we have failed to finalise for you? If yes, please elaborate so we can follow up urgently.


    YesNo

    Owners: Do you feel that you were kept informed enough during the process of securing your Tenant with feedback during vacancy through to acceptance of application?

    Tenants: Do you feel that you were kept informed enough during the application process?

    YesNo

    Have you visited our website www.rentmyproperty.com.au?


    YesNo

    Did you know you could contact us through our website?

    YesNo

    Did you know you could log maintenance through our website and include photographs?

    YesNo

    Did you know you could register on our website to receive updates of any new listings?

    YesNo

    Are you happy with how your scheduled routine inspections are managed?

    YesNo

    If you have been a long term Tenant (longer than 2 years), what has made you stay so long?

    Owners: Did you know you could receive free management incentives for referring others to us who become part of the Rent my Property family?

    Tenants: Did you know if you move from one of our properties to another you receive half a week's rent free?

    YesNo

    If you are vacating or have a Tenant vacating, are you happy with the way in which information is provided and prospective Tenants are introduced to your property?

    YesNo

    Do you own other properties in Brisbane? You receive a reduced fee for every property you introduce to your portfolio with us (conditions apply).

    YesNo

    Did you know we have 4 offices meaning we can service the greater Brisbane, Ipswich, Redcliffe and Gold/Sunshine Coast areas?

    YesNo

    Does maintenance get attended to in a timely and communicative way?

    YesNo

    Owners: Are you happy with your statements and receipt of funds?

    Tenants: Are you happy with your payment options?

    YesNo

    Do you find our newsletter articles helpful and informative?

    YesNo

    Is our staff courteous and helpful when you visit one of our offices?

    YesNo

    Does our staff have a courteous and helpful phone manner?

    YesNo

    Is sufficient information provided when you move into a property/when a new Tenant moves in?

    YesNo

    Is sufficient information provided to you as a new RMP Client?

    YesNo